No one I know likes getting an automated menu system when you’re trying to talk to a customer service rep at a company. They’re supposed to make things easier – instead, companies build layers upon layers of convoluted menus that make it impossible to reach a real live human being, even when you already know that’s what you have to do.
Don’t even get me started on the newer systems that want you to actually talk to them – they make the ‘press 1 to reach…’ options actually seem attractive, and that’s saying something.
But never fear – if video games can have elaborate cheat sheets, why can’t the nation’s 1-800 customer service lines have one as well? And that’s where the new Gethuman.com blog comes in. Sure, it’s about “changing the face of customer service” by reporting the good, the bad and the ugly for all to see. But it’s also got a constantly-updated killer cheat sheet that’ll get you through most major US company systems more quickly.
Handy tip for the PDX crowd: saying ‘agent’ five times will get you through Qwest’s horrific menuing system. I really wish I’d have known this a month or so ago…!