My Whim is Law

…where a single parent in Portland still believes that wishing will make it so…

No one I know likes getting an automated menu system when you’re trying to talk to a customer service rep at a company. They’re supposed to make things easier – instead, companies build layers upon layers of convoluted menus that make it impossible to reach a real live human being, even when you already know that’s what you have to do.

Don’t even get me started on the newer systems that want you to actually talk to them – they make the ‘press 1 to reach…’ options actually seem attractive, and that’s saying something.

But never fear – if video games can have elaborate cheat sheets, why can’t the nation’s 1-800 customer service lines have one as well? And that’s where the new blog comes in. Sure, it’s about “changing the face of customer service” by reporting the good, the bad and the ugly for all to see. But it’s also got a constantly-updated killer cheat sheet that’ll get you through most major US company systems more quickly.

Handy tip for the PDX crowd: saying ‘agent’ five times will get you through Qwest’s horrific menuing system. I really wish I’d have known this a month or so ago…!


6 Responses to

  1. Erin says:

    I love that cheat sheet! It’s awesome, although I have not had to use it very often.

    By the way, I did the meme. Go check it out!

  2. Zee says:

    I saw something about this site on one of those 20/20 or Dateline shows a couple months ago and then promptly forgot about it – until now! THANKS! I’m with you on talking to the machines, tho – I can barely be bothered to call and talk to people and these systems want me to talk to something robotic? ARGH!

  3. Philip says:

    I’ll check it out. Got any tips for navigating Adelphia?

  4. Yes, gethuman is a terrific service. But now the companies are fighting back — changing the system so they can avoid giving you “a human”.

  5. olivia says:

    This is hot stuff. HOT.

  6. Rozanne says:

    “Handy tip for the PDX crowd: saying ‘agent’ five times will get you through Qwest’s horrific menuing system.”

    Wow, chanting “agent” five times–it’s like sorcery or something.

Surely you're not going to let me have the last word - are you?

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